Frequently Asked Questions (FAQ)

Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited shipping takes 2–3 business days. International orders may take 10–21 business days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $75 within the United States.

Q: Can I track my order?
A: Yes. Once your order ships, you will receive a tracking number via email at support@barbyshoes.shop.

Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately at support@barbyshoes.shop or +1 929 548 8756.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging.

Q: How do I initiate a return?
A: Email us at support@barbyshoes.shop with your order number and reason for return. We will guide you through the process.

Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed within 5–10 business days.

Products & Sizing

Q: How do I find my shoe size?
A: We recommend checking our size guide on each product page. If you're between sizes, we suggest sizing up for comfort.

Q: Are your shoes true to size?
A: Most of our shoes are true to size. Product pages include specific sizing notes where applicable.

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is it safe to use my credit card on your website?
A: Absolutely. Our website uses SSL encryption and trusted payment gateways to keep your information secure.

Contact

Q: How can I contact customer support?
A: You can reach us at support@barbyshoes.shop or call +1 929 548 8756. Our business hours are Monday–Friday, 9 AM–6 PM EST.